I suspect my provider may be engaging in dishonest conduct or behaviour. What can I do?

If you suspect a provider may be engaging in dishonest conduct or behaviour, there may be more appropriate agencies to refer your issue to.

Criminal Activity
For criminal activity such as theft or assault, please contact the police in your state or territory.

Fraud against the Visa System
For fraud against the visa system in relation to an overseas student please contact the Department of Immigration and Border Protection.
Phone: 1800 009 623
Department of Immigration and Border Protection online form

Fraud against State Funding Body
For fraud against state funding bodies please contact the relevant state or territory training authority.

ACT Government supported training pathways include the Australian Apprenticeships (User Choice) program, the Skilled Capital training initiative and government subsidised training delivered by the public provider, Canberra Institute of Technology (CIT).

Contact Skills Canberra
In New South Wales, funded training is provided through the Smart and Skilled program.

The Smart and Skilled website includes information on consumer protection for students.

Contact Smart and Skilled
In the Northern Territory, endorsed providers can apply for funding for students through the ‘Northern Territory Training Entitlement’, which is administered through Workforce NT (part of the Department of Business).

Contact Workforce NT
The Queensland Department of Education and Training oversees a range of programs that administer funded training.

Contact Queensland DET

In South Australia, subsidised training activity is administered by Skills SA.

Contact Skills SA via the Infoline on 1800 673 097.
The Skills Tasmania website includes information about funding programs for students in Tasmania.

Contact Skills Tasmania

In Victoria, VET funding contracts are administered by the Victorian Department of Education and Training, Higher Education Skills Group.

Contact Victoria Education and Training

Future Skills WA, part of the Department of Training and Workforce Development, administers subsidised training places in Western Australia.

Contact Department of Training and Workforce Development

While ASQA is not the appropriate agency for issues relating to criminal behaviour, fraud against funding bodies, or immigration reports, you may still choose to complain about a provider.

These reports give us a better picture about how a provider conducts its business.