Choose a topic for the type of issue you are experiencing with the training provider.
If you have concerns the training provider has not issued the appropriate certificate or statement of attainment and you are a student (or advocate of a student) who has met all course requirements and paid all agreed course fees, review the following FAQ/s.I have not received my certificate or statement of attainment. What can I do?
There are a number of consumer protection agencies and other organisations that can help students seek refunds of course fees. ASQA’s role does not include assisting students to seek refunds of course fees.
If you have concerns that an organisation is falsely claiming to be a registered training organisation. Concerns may relate to misleading marketing practices or the issuing of certificates and/or statements of attainment by an organisation not registered to do so.I believe a training provider is falsely claiming to be a registered training provider, What can I do?
If you have concerns regarding a provider's general business operations including staff disputes, concerns regarding premises, bullying, discrimination, inappropriate or dishonest conduct and practices, review the following categories and associated FAQ/s.
If you have concerns regarding the provider's training, assessment or study support, please review the following FAQ/s.I believe the training provider does not have the necessary training, assessment or study support. What can I do?
If you have concerns regarding the marketing, student recruitment and/or enrolment processes by the training provider, or other organisation providing services on their behalf. Concerns may relate to the course duration, training location, delivery method, or any work placement requirements.The information provided about a course was/is inaccurate. What can I do?
If you have concerns regarding a student visa.I have an issue with my student visa. What can I do?