The information I received from my provider about my fees was not accurate. What can I do?

​Before you enrol or start your training, your provider must give you information about:

  • any fees you need to pay,
  • terms and conditions, and
  • if you are studying under the VET Student Loan Scheme, how you will be required to pay back any debts.

Your provider must also let you know if they make any changes to agreed service terms.

If you have concerns about the accuracy of the information you received about fees or loan terms, you may choose to report this information about a provider.

If you are seeking a refund or a cancellation of your course fees or VET Student Loan, ASQA is not the correct agency to assist. Refer to the Related FAQ's section to find more appropriate agencies to help in settling a contractual dispute and pursuing a refund.