I believe the training provider does not have the necessary training, assessment or study support. What can I do?

Training providers are required to have:

  • reasonable support services to help students complete their courses
  • qualified and skilled trainers who have current industry experience
  • suitable and safe training facilities and resources for students, and
  • a fair assessment process that ensures students have the right skills and knowledge.

You may choose to complain about a provider’s training, assessment or study support services being inadequate or unfair.