My provider changed my fees without informing me. What can I do?

Your training provider must let you know about any changes to agreed service terms. This can include changes to a third party training provider, or any changes to the fees you need to pay.

If a training provider notifies you of changes to the fees payable, and you do not agree to these changes, this is considered a ‘contractual dispute’. ASQA cannot help you with these disputes.  Refer to the related FAQs where you can find details of other agencies that can help in settling contractual disputes regarding fees and refunds.

If you feel a provider has made changes to the agreed service terms without appropriate notification, you may choose to make a complaint.