our community space for information regarding training provider related issues and making a complaint to ASQA regarding a training provider.
Choose a topic for the type of issue you are experiencing with the training provider.
If you have concerns regarding the marketing, student recruitment and/or enrolment processes by the training provider, or other organisation providing services on their behalf. Concerns may relate to the course duration, training location, delivery method, or any work placement requirements.
The information provided about a course was/is inaccurate. What can I do?There are a number of consumer protection agencies and other organisations that can help students seek refunds of course fees. ASQA’s role does not include assisting students to seek refunds of course fees.
If you have concerns regarding the accuracy of information provided to students about the course fees charged by the training provider.
The information I received from my provider about my fees was not accurate. What can I do?If you believe the training provider has changed the agreed service terms without appropriate notification. Concerns may include changes to the fees payable or terms of payment.
My provider changed my fees without informing me. What can I do?There are a number of consumer protection agencies and other organisations that can help students seek refunds of course fees. ASQA’s role does not include assisting students to seek refunds of course fees.
Where can I get help getting a refund from my Provider?If you have concerns regarding the accuracy of information provided to students about VET Student Loans.
Where can I get help regarding a VET student loan?If you have concerns regarding the provider's training, assessment or study support, please review the following FAQ/s.
I believe the training provider does not have the necessary training, assessment or study support. What can I do?If you have concerns the training provider has not issued the appropriate certificate or statement of attainment and you are a student (or advocate of a student) who has met all course requirements and paid all agreed course fees, review the following FAQ/s.
I have not received my certificate or statement of attainment. What can I do?If you have concerns regarding a provider's general business operations including staff disputes, concerns regarding premises, bullying, discrimination, inappropriate or dishonest conduct and practices, review the following categories and associated FAQ/s.
If you have concerns about either yourself or others being treated unfairly or experiencing bullying behaviour by the provider or person/s associated with the provider.
I have experienced or observed unfair treatment or discrimination. Where can I get help?If you suspect the training provider may be engaging in dishonest conduct or behaviour. Concerns may include misleading students, criminal activity, fraud against the visa system or fraud against state funding bodies.
I suspect my provider may be engaging in dishonest conduct or behaviour. What can I do?If you have concerns the training provider has insufficient or inadequate facilities, resources or staff to meet the requirements of students.
The classroom is overcrowded and/or there are not enough resources. What can I do?If you are a current or former employee of the training provider and have concerns about employment conditions. Concerns may include staff pay, entitlements or workplace rights.
My employer (provider) has not paid me. What can I do?If you have concerns about the training provider's facilities. Concerns may include the safety, accessibility, suitability or cleanliness of the facilities.
The facilities of a provider are not safe or clean. What can I do?If you are a current or former employee of a training provider and have concerns about the providers’ management practices including inadequate resources, services or encouraging inappropriate practices.
I believe the provider I work for may be breaching their obligations. What can I do?If you have concerns that an organisation is falsely claiming to be a registered training organisation. Concerns may relate to misleading marketing practices or the issuing of certificates and/or statements of attainment by an organisation not registered to do so.
I believe a training provider is falsely claiming to be a registered training provider, What can I do?